Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Terms and Conditions of Sale

Payment will be collected at time of shipment, usually the same day as ordered. All sales will be inclusive of the amount of the order, to include products and applicable shipping, handling and taxes (PA only). We accept MasterCard, Visa, American Express, Discover, and Paypal.

Typographical Errors

In the event that SoManyPuzzles.com’s product is mistakenly listed at a incorrect price, SoManyPuzzles.com reserves the right to refuse or to cancel any orders placed for a product listed at the incorrect price whether or not the order has been confirmed and your credit card has been charged. In the unlikely event that your credit card has already been charged and your order cancelled, SoManyPuzzles.com shall issue a credit to your credit card account in the amount of the disallowed order.

Warranty Disclaimer

Although we make our best efforts, SoManyPuzzles.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

Site Security 

You can rest easy about shopping on our website. We use Secure Sockets Layer (SSL) technology to encrypt the credit card information that you send over the Internet.  

In addition, we use Paypal for our credit card processing because they are the industry leader in "online security" and it is VeriSign secured. 

You can also rest assured that we DO NOT sell or distribute our mailing list or customer list to anyone.  Your information is safe with us. Shop with peace of mind with us. 

Still not comfortable with entering credit card information on the Internet? 
Click here for more information about placing an order and giving us your credit card number over the telephone.
 

Privacy Policy

SoManyPuzzles.com respects the privacy of all visitors to this website. We are committed to providing a secure and respectful shopping environment for our customers.

SoManyPuzzles.com collects and maintains customer information solely for the following purpose(s):  

  • To initiate necessary contact with established customers
  • To support or complete transaction activities
  • To respond to customer initiated requests
  • To inform you about product updates, changes, and sales
  • Aggregate information on what pages consumers access or visit
  • Information volunteered by the consumer, such as survey information and/or site registrations
  • As a normal part of our enterprise software maintenance and administration

SoManyPuzzles.com will not share, sell or rent ANY information obtained during the transaction of the above business activities.

SoManyPuzzles.com wants you to be aware that when you clink on links and/or ad banners that take you to affiliated or third-party websites, you will be subject to the privacy policies and terms of use of those websites, not ours. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to, any other website.

We acknowledge that we provide information to delivery services in the process of conducting business and we further acknowledge that these services may not share the privacy policies and standards of SoManyPuzzles.com.

You may opt-out of receiving SoManyPuzzles.com email at any time. To do so, please contact customer service at info@somanypuzzles.com.

Shipping

With the escalating fuel prices in recent years shipping costs have risen dramatically. Most delivery services add fuel surcharges and residential charges in addition to their shipping charges. Please be assured we make no money on shipping and handling but are only passing on the costs we are incurring. PLEASE NOTE:  UPS charges at leat $12.00 for an address correction.  If you provide an incorrect shipping address these charges may be passed on to you and charged to your original form of payment. Please be careful when entering shipping information and proofread it.  We can no longer absorb these charges as we have in the passed. 

Our goal is to ship within 1-2 business days, although most times we will ship the same day as ordered. You will be notified by the email address you provide if we expect a shipping delay.

Our research has found that USPS Priority Mail and UPS Ground are normally the most economical ways to ship to residential addresses in the U.S.,  Those are the methods we offer. Priority Mail is guaranteed to reach you in 1-3 days (continental U.S.), 3 days (Alaska, Hawaii & Puerto Rico); or 6-10 days (to Canada). UPS is guaranteed in 1-5 days (continental U.S) or 5-7 days to Alaska & Hawaii. We do not offer UPS delivery to Canada or Puerto Rico (it's excessive anyway!).

The exact shipping costs for your order are based on the weight of your order and your zip code (for UPS) or state/province (for USPS Priority Mail). When you check out, the exact amount for each method of shipping will be provided. You simply choose the method you prefer.

SHIPPING TO CANADA; US Priority Mail is the only shipping option we offer to Canada. The Import Duty is already included in our shipping quotes for Priority Mail. 

When placing an order, remember that purchasing more than one item will only increase your shipping costs slightly, usually less than $1.50 per additional item. So why not get the biggest bang for your shipping buck by purchasing multiple items.

We DO NOT ship orders C.O.D.

UPS will not ship to P.O. boxes.

UPS charges for address corrections.  If you provide an incorrect shipping address these charges may be passed on to you and charged to your original form of payment. Please be careful when entering shipping information, especially when shipping to someone else, and proofread it.  We can no longer absorb these charges as we have in the passed. 

SoManyPuzzles.com will not be liable for delays in delivery or unsuccessful deliveries due to matters beyond our control.

Items ordered together are not necessarily shipped on the same day due to availability and as merchandise may be shipped from different distribution centers. We may also combine items to reduce the number of shipments. This may cause an in-stock item to be shipped later than we’d like, but this policy helps us keep costs down. We pass those savings on to you, our customer, with our low pricing. If you have any questions about shipping, please email us at info@somanypuzzles.com.

Delivery Times:

 Shipping Method When In-Stock Items Will Arrive
Continental U.S. AL & HI Canada
UPS Ground 1-5 business days* 3-7 business days* Not applicable
USPS Priority Mail 1-2 business days** 3 business days** 6-10 days**

*Business days are Monday through Friday, excluding holidays.
**Business days are Monday through Saturday, excluding holidays.
Order Acknowledgement

At SoManyPuzzles.com we pride ourselves on our exceptional customer service and work diligently to process your order quickly and efficiently to insure your experience with us is a pleasant one.

We will send an email confirmation of your order to the email address you provide. Once the order is shipped we will send a second email notifying you of such and included tracking or delivery confirmation numbers.

Taxes

SoManyPuzzles.com is required to collect taxes (6%) on any shipments to the state of Pennsylvania only.

Order Cancellations

Order cancellation can only occur prior to order processing. Once the order is processed all sales are final. If, however, the order received is not as ordered, please contact us at info@somanypuzzles.com to have the situation corrected. Provide your name, order number, and what was incorrect in the order.

Missing Puzzle Piece

All done? But wait! The dog’s eye is missing! What happened to that piece?

If you find a puzzle like this we ask that you do everything you can to locate the missing puzzle piece. Look under the sofa, in the cracks between the cushions, clean out the vacuum, ask the children, interrogate the cat!

But if all else fails, please remember that each puzzle is unique. Because the dies used to cut puzzles shift slightly from puzzle to puzzle and batch to batch, individual, missing pieces from a puzzle can not be replaced. However, if you believe a piece was missing from the sealed box when you opened it, most manufacturers will send you a replacement puzzle direct from the factory at no cost. They may ask that you send them proof of purchase (like the barcode from the box) and/or a piece from the puzzle.

If you do encounter this problem, here is manufacturer contact information to request replacement of a defective or incomplete jigsaw puzzle or product.

Buffalo Games
220 James E. Casey Drive
Buffalo, NY  14206
1-800-832-2331
http://www.buffalogames.com/

MasterPieces, Inc.
2843 West MasterPieces Drive
Tucson, AZ 95741
800-558-2891
www.masterpiecesinc.com

Planet Zoo
Eugene, OR 97401
866-752-6389

Springbok (Allied Products)
1400 Kansas Avenue
Kansas City, MO 64127
1-800-497-8697
www.springbokpuzzles.com

SunsOut
1539 Baker Street
Costa Mesa, CA 92626
866-352-7300
www.sunsout.com
NOTE:  It is important that you keep the puzzle box as SunsOut sends only the pieces when there is a problem with their puzzles.

Ravensburger
One Puzzle Lane
Newton, NH 03858
1-800-886-1236

http://www.ravensburger.com/

White Mountain
Jackson Falls Marketplace
Box 818
Jackson, NH 03846
www.whitemountainpuzzles.com

Returns

If you wish to return an item within 30 days of your purchase please email us at info@somanypuzzles.com. Provide your name, order number, the item you wish to return, and reason for the return. We will respond with a Return Merchandise Authorization (RMA) number that must be clearly written on the return shipping label. Please insure and track any returned packages. You will be responsible for shipping costs for the returned items.  

Upon receiving and examining the returned items credits will be made. Shipping fees are non-refundable. If you return items that qualified originally for free or reduced shipping, any shipping savings will be deducted from the refund amount.

All puzzles must be returned unopened and all products must be received back in resellable condition.

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Copyright © 2007-2016 So Many Puzzles Co. 
McMurray, PA 15317
(724)960-1164

info@somanypuzzles.com